We're a UK Hosting company making a difference in how we hire.
This is a technical support role for enthusiastic people with Linux server skills and customer service experience in equal measure! We're looking for someone who enjoys speaking with customers and helping them solve their problems. This role is based in our York office.
Closes 31/10/17.
We are looking for positive and friendly people who like to build, maintain and support live internet services, and help our customers build their dreams.
This role is centred around customer service and system administration. You'll give advice to a wide variety of customers, helping them to troubleshoot their servers across a wide variety of operating systems (mostly Linux).
Your main responsibilities will be to:
Bytemark is 30-person strong hosting company founded 14 years ago, now with around 3000 customers. Our head office is in beautiful, historic York. Our mission is to provide solid, reliable hosting with a strong focus on the UK market.
Whilst we have a mix of staff in traditionally "technical" and "non-technical" roles, everyone in the company is encouraged to excel in their field, regardless of their position or workflow. To be honest, we don't really like categorising people according to whether they happen to be a programmer or not, as everyone at Bytemark is valued for the diverse skills and ambitions they bring to the company.
Your line manager will work closely with you and the HR Manager to establish your learning needs and ensure that you have the training and resources you need.
We would like you to have a commitment to your own professional development and actively seek learning opportunities. Bytemark will pay for 5 days of conference or training (including expenses) each year to pique your interest and pick up new skills.
This position is based at our friendly, modern York office (YO26 6BL). You will be expected to work there 37.5 hours per week. Days start between 8 to 10am and finish between 4 to 6pm, as part of a team rota with some degree of flexibility. You will also be expected to participate in the out of hours rota after training, usually 8 weeks.
Our policies and benefits enable every staff member to balance both family and work commitments, without sacrificing individual ambition or professional development.
Please understand these points before applying:
There's no "cultural fit" requirement. If you're a keen learner, enjoy working with customers and can work well within a team, we'd love to have you on-board!