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System Administrator (Linux) £25000 to £29000

Meet your interview panel:

Jamie nguyen bb1c693e6f2fa3ea7423fe3285369a83d0bf7a4aa704b1728550cf21dbe8b278
Jamie Nguyen
Pamela hinds 65218f934cc6e91b705d07e5164ff4eebd50925aa9cd2a9b9347a3ec5655001f
Pamela Hinds

This is a technical support role for enthusiastic people with Linux server skills and customer service experience in equal measure! We're looking for someone who enjoys speaking with customers and helping them solve their problems. This role is based in our York office.

Closes 31/10/17.

We are looking for positive and friendly people who like to build, maintain and support live internet services, and help our customers build their dreams.

Main responsibilities

This role is centred around customer service and system administration. You'll give advice to a wide variety of customers, helping them to troubleshoot their servers across a wide variety of operating systems (mostly Linux).

Your main responsibilities will be to:

  • answer telephone and email queries;
  • keep track of queries through a ticketing system
  • provide technical advice on topics such as:
    • DNS,
    • web servers,
    • database administration,
    • email and
    • WordPress;
  • be able to tell the difference between infrastructure and customer issues;
  • be friendly and help your colleagues build their own knowledge;
  • participate in our out-of-hours support rota, averaging 1 week in 6 (these weeks attract double your normal pay).

Skills required

  • Clear dedication to customer service
  • Clarity, expressiveness and decisiveness in your writing
  • Positive and empathetic phone manner
  • Linux systems experience, whether trained or self-taught
  • Working knowledge of LAMP stack: Apache, MySQL, deploying PHP applications
  • Ability to multi-task, prioritize, learn and teach within a team of mixed skill levels.

Optional skills that might be useful

  • Other OS knowledge: Windows or other UNIXes
  • Database administration (particularly MySQL or PostgreSQL)

What type of company is Bytemark?

Bytemark is 30-person strong hosting company founded 14 years ago, now with around 3000 customers. Our head office is in beautiful, historic York. Our mission is to provide solid, reliable hosting with a strong focus on the UK market.

Whilst we have a mix of staff in traditionally "technical" and "non-technical" roles, everyone in the company is encouraged to excel in their field, regardless of their position or workflow. To be honest, we don't really like categorising people according to whether they happen to be a programmer or not, as everyone at Bytemark is valued for the diverse skills and ambitions they bring to the company.

Career progression

Your line manager will work closely with you and the HR Manager to establish your learning needs and ensure that you have the training and resources you need.

We would like you to have a commitment to your own professional development and actively seek learning opportunities. Bytemark will pay for 5 days of conference or training (including expenses) each year to pique your interest and pick up new skills.

Employment Terms & Benefits

This position is based at our friendly, modern York office (YO26 6BL). You will be expected to work there 37.5 hours per week. Days start between 8 to 10am and finish between 4 to 6pm, as part of a team rota with some degree of flexibility.​ You will also be expected to participate in the out of hours rota after training, usually 8 weeks.

  • Standard holiday allowance: 25 days holiday + UK bank holidays
  • Extra holiday allowance: 1 day per full year of employment up to 32 days
  • Allowance for home broadband service
  • Bytemark-administered group personal Pension Scheme
  • Annual health cash plan covering optical, dental & other common treatments
  • Enhanced Maternity and Paternity benefits
  • Childcare voucher scheme
  • 5 days per year allowance for training purposes

Our policies and benefits enable every staff member to balance both family and work commitments, without sacrificing individual ambition or professional development.

Before you apply

Please understand these points before applying:

  • You must already be eligible to work in the UK — we are not sponsoring visas for this position.
  • We will request and review references from successful candidates
  • We would ask successful candidates to complete a Basic Disclosure Scotland check (which will be reimbursed)

What are you waiting for?!

There's no "cultural fit" requirement. If you're a keen learner, enjoy working with customers and can work well within a team, we'd love to have you on-board!

This position is now closed.